OPERATIONAL EFFICIENCY

In a global and competitive environment, organizations must rethink and reformulate their implementation approach in order to maintain their competitiveness in the market. SB Operational Efficiency Consulting is the strategic initiative that will make this challenge take shape.

Procedures that deliver operational efficiency, business visibility, excellent customer experience, and agility give the organization an edge over the competition. Businesses need checks and balances in place that enable them to make the most efficient use of their time and efforts, by optimizing your processes you can achieve maximum performance within your organization.

We recommend operational excellence in situations where a company develops a major transformation project or wants to reposition an entire area.

SOME OF THE SITUATIONS WHERE THE ASSESSMENT OF THE OPERATING MODEL IS ESSENTIAL ARE

  • Integration processes
  • Changes in regulation (Compliance)
  • Need to improve the quality of service
  • Internationalization of the organization
  • Digital or technological transformation of the company
  • Need to increase sales effectiveness and customer loyalty
  • Situations of loss of competitiveness in relation to our comparative benchmarking

OUR EXPERTISE

DESIGN AND IMPLEMENTATION OF OPERATIONAL MODELS

Organizations need flexible and innovative Operational Models to successfully respond to a changing scenario. Currently, they look more and more to standardize and integrate their activities in order to obtain the best benefits of each of their areas of business. Here at SB Corporate, we offer support to companies in the redefinition of their Operational Models.

SOURCING/PROCESS OPTIMISATION

Organizations address a sourcing strategy change as a consequence of the transformation of the operational model with the aim of reducing costs, improving service quality and optimizing the management of providers. Strategic Sourcing Here at SB Corporate, we work to achieve excellence in the client operations area, identifying cost reduction.

PROCESS REENGINEERING INITIATIVES

Companies opt ever more for the use of process re-engineering techniques, not only as a solution to specific and immediate process improvement objectives, but also as a platform that provides the capacity to deal with continuous improvement initiatives with benefits in different areas of the business.

OPERATIONAL RISK MANAGEMENT

Although the origin of operational risk management has been, as on numerous other occasions, compliance with regulations, operational risk is an inherent factor in human conduct and therefore in business development. At SB Corporate, we consider operational risk management as an essential element to be incorporated into the culture of the business.

TECHNOLOGY AS AN INFLUENCE FOR OPERATIONAL EXCELLENCE

To maintain a lead over the competition, banking entities need to use the influence of technology on three main focus points: operational excellence (Business Process Management and Digitalization), measurement of business performance (Enterprise Performance Management) and improvement of customer experience (Customer Centric). Business Process Management and Digitalization Organisations.

PEOPLE MANAGEMENT IN AN OPERATIVE EXCELLENCE ENVIRONMENT

We improve organisations' results through the optimization of their talent management. We synchronise people, with business organisation and strategy via the optimisation of organisational structures that directly affect the improvement of efficiency and results. HR Culture and Strategy We provide strategic services that enable the implementation of corporate identity.